Terms And Conditions!
All Cakes made by Sylvia's Sweet Cakes and Staff of Sylvia's Sweet Cakes are subject to the following terms and conditions; Ingredients; All our ingredients are of the highest quality. All fruits cakes used contain nuts, or traces of nuts or nut oil. Sponge flavored and chocolate cakes, are made to be eaten on the day of the celebrations. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separete however cakes may contain traces of nuts or nut oil. Storage; Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in. Orders; Wedding Cakes, prefer six months notice, however we will accept short notice cakes subject to the availability of the date required. Any cake ordered from a picture or photo of a cake produced by any other cake maker, can be only reproduced by, cake for all occasions as our intrepretation of that cake and will NOT be exact reproduction of the cake in the picture or photo. Deposits; We require a 50% deposit on placement of order for all cakes, final payment is required two weeks before event. Deposits are non-refundable. Cancellations: Any Cancellation. Deposits are non-refundable, non-transferable and non-negotiable. Full payment of the cake balance is required if cancellation is within one month of the wedding date. All cancellations must be submitted in writing by registered post and it is the responsibility of the customer to ensure receipt of the cancellation On receipt of the cancellation you will be sent confirmation and information of any amount due at the cancellation date, these amounts must be paid with in 7 days of the confirmation letter, any unpaid balance will be pursued through the small claims court and customers will be responsible for cost and expenses incurred in this process. Deposits are non-refundable and non-transferable. If the cake is cancelled one month prior the wedding/event date the whole of this figure becomes due. Refunds: "Refunds are not privided for any reason. Due to our full schedule and our attention to detail we spend many hours planning and preparing before even beginning on a cake".Food Allergy "Notice"
- Please be Advised that Food/Cakes Prepared here may contain these ingredients: Milk Eggs Wheat Soybean Peanuts Tree nuts
- While we prepare Gluten Free products we are not a dedicated or certified gluten-free kitchen.
Advertising Rules
- Sylvia's Sweet Cakes takes pictures of every cake created in our bakery.
- When you order a cake, you give Sylvia's Sweet Cakes the right to include it in ANY of our advertising.
- Sylvia's Sweet Cakes has the approval to include our cake with your picture in our advertisement.
- We reserve th right to REFUSE SERVICE to anyone....
Picking Up Cakes Rules
Once you decide to pick up your cake or cakes Sylvia's Sweet Cakes will NOT be responsible for any damages occurring to the product once it passes into client possession. Ways to ensure a successful transfer of baked goods:
1. Always place on a level surface (ie: floor board/trunk,--------- someone's lap or a car seat will result in damage to items)
2. Increase and decrease speed gradually to ensure there is no jarring or sudden movements to baked items.
3. Turn corners slowly, the sharper the turn, the slower it should be maneuvered. Tall cakes, layered items can shift or topple over if turns are not made gently.
4. If damage occurs and you wish to have a representative of Sylvia's Sweet Cakes come to fix the damage, you will incur a charge of $50.00/hr. (minimum 1 hr.) Sylvia's Sweet Cakes takes pictures of every cake created in our bakery. When you order a cake, you give Sylvia's Sweet Cakes the right to include it in ANY of our advertising. Sylvia's Sweet Cakes has the approval to include our cake with your picture in our advertisement.Reminder to Our Sweet Customers!
We're making Customized Cakes, Please expect dowels and support inside our cakes. Sylvia's Sweet Cakes Strongly DO NOT recomment CAKE SMASHING into the face celebrant. It might cause serious injuries. We will NOT be held Responsible for any untoward incident beyond our control. Thank you for continious support and patronage!
Reminder to Our Sweet Customers!
We're making Customized Cakes, Please expect dowels and support inside our cakes. Sylvia's Sweet Cakes Strongly DO NOT recomment CAKE SMASHING into the face celebrant. It might cause serious injuries. We will NOT be held Responsible for any untoward incident beyond our control. Thank you for continious support and patronage!